Nova — AI Chat That Actually Helps
AI Chat Assistant

Conversations that actually solve the problem.

A ChatGPT-powered chatbot trained on your product, your docs, and your tone — answering customers instantly, day or night.

Can I get a refund on my last order?
Yep — I’ve started it. You’ll see the refund in 3–5 business days.

Built to handle the real questions

Not a script reader — a chatbot that understands context and follows through.

01

Instant, accurate replies

Trained on your actual docs and past tickets, so answers match reality, not guesswork.

02

Knows when to hand off

Routes to a human the moment a conversation needs one, with full context attached.

03

Gets sharper over time

Every resolved conversation feeds back in, so answers keep improving on their own.

2.3saverage response time
63%tickets resolved without a human
24/7coverage, no shift schedule

Live in three steps

No integration team, no months-long rollout.

Connect your sources

Point it at your docs, help center, and past tickets. It reads and indexes everything.

Set the tone

Choose how it sounds — formal, casual, on-brand — and what it’s allowed to do on its own.

Drop it on your site

One line of code. It starts answering immediately, and you watch the conversations roll in.

“We turned off our old FAQ bot the first week. This one actually reads the ticket history and gets it right.”

Dana WhitfieldHead of Support, Fernway

Questions, answered

The things people usually ask before they connect it.

Does it replace our support team?

No — it clears the repetitive questions so your team spends time on the ones that actually need a person.

How long does setup take?

Most teams are live the same day. Larger doc sets or custom permissions can take a few days.

Can it access our internal systems?

Only what you connect. You choose exactly which sources and actions it’s allowed to touch.

What happens when it doesn’t know the answer?

It says so, and hands the conversation to a human with full context — no guessing.

Put it in front of your customers this week

Connect your docs, pick a look, and it’s live. No ML team required.