Ongoing Maintenance & Support
Ongoing Maintenance & Support

Software that stays healthy after launch

Shipping is the start, not the finish. We keep your system patched, monitored, and fast to fix when something breaks — so it’s still reliable a year from now.

What’s included

What we keep watch over

Every plan covers the essentials below — the tiers just change how fast we respond and how far we go.

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Bug fixes & patches

Issues get triaged, fixed, and shipped without waiting on a quarterly release.

Up

Uptime monitoring

Automated checks catch outages and slowdowns before your customers report them.

Sec

Security updates

Dependencies and libraries stay patched against known vulnerabilities.

Pf

Performance monitoring

We track response times and error rates so slow creep gets caught early.

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Dependency upgrades

Frameworks and packages get kept current instead of quietly falling years behind.

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Reporting

A regular summary of what changed, what broke, and what we’re watching next.

Support tiers

Pick your response time

Start on Standard and move up as the system becomes more critical to your business.

Standard
1 business day
response time
  • Email support
  • Monthly health check
  • Bug fixes included
Dedicated
1 hour
response time, 24/7
  • Direct on-call line
  • Named support engineer
  • Bug fixes + ongoing changes
  • Monthly review call
How it works

Getting set up

01

Onboarding audit

We review your system’s current state — infra, dependencies, known issues — before anything else.

02

Monitoring goes live

Uptime, error, and performance monitoring is wired in within the first week.

03

Fixes as they come up

Issues get logged, triaged, and resolved against your tier’s response time.

04

Monthly reporting

A short report on what happened and what we’re keeping an eye on going forward.

Already live and need someone watching it? Let’s talk.

Book a free consult